Discount Football Kits Reviews

I ordered two items from the store as its associated with our football club. The first item was mistakenly ordered and when i went to use their 'free' returns was told that postage was not part of the 'free' bit. They also charge a 'restocking fee', which for distance buying is unlawful. The second item was faulty and while they did promise to send a replacment, it was like they were doing me a favour.
Customer service was argumentntive and generally slow. I wont be buying here again!

Had another e mail saying goods will be delivered this wk tracking no given can’t be downloaded and does not say who will deliver waited since 8th December would give 0 stars but not on scale M pitt

Ordered a football kit what 6-7 weeks ago for a Christmas party all paid for and nothing to show all we get is sent out with royal mail we can do any think. My customer is going crazy and now will have to let the littles down. But we are ok jack as we have your money

Jerseys are pretty good quality. Good REPLICAS not authentic. Size appears to me true. Took about 30 days to arrive. Customer service is 0 though.

We are a grassroots junior team who used DFK for soome team wear. They have demanded another £50 fee to setup the logo for embroidery despite us already having paid a £50 fee for setting the logo up for printing. Not impressed - wont be using again.

Poor customer service on last order - Have used previously without issue but on latest order paid for bulk purchase of balls from here (ordered the exact number so all my players had a ball each) , 3 of these balls deflate really quickly and have to be pumped up before each session. Complained to the company and received zero customer service - I had to send the balls back at my own cost, they would then send them for ‘testing’ and then if they found them faulty I could get a refund or replacement. It’s a flat football! If you sell a dud, own it and sort it out quickly and efficiently not at the expensive and inconvenience of your customer. Spent hundreds with them previously, will not use again and would recommend you didn’t either, if any goods you order are faulty you will receive a “we’re crap, but it’s your problem” approach to customer service.

Emailed first to check stock of a small supply of shirts I needed. Got a reply the same day, ordered & received item with 5 days! Excellent service.

We have been using these guys for 8 years now. Brilliant products and good service. Yes you have to wait around 3-4 weeks but saving this amount of money, especially with 3 young boys, it's well worth the wait. We have had the odd quality issue in the past but this has always been rectified straight away and with zero fuss. Can't recommend enough

Discrace of a company and think someone should look into it.took my money 10 days ago only to get an email yesterday to say my items won’t be getting delivered.no apology and just didn’t care that I asked for a refund.cancelled the order and certainly won’t be back.to be honest I think they’re scamming people and I’ve reported it

Absolutely terrible service and beyond a joke when they get it wrong.

Having bought a kit, 2 weeks later was told they had none left.
Sold me another kit, only to send two different colours.

To return the kit, the moon had to be in a total eclipse with Mars and the sun and if you had opened the bags they were not refunded.

What a very poor company

As suggested below, treat customers well and they will come back. I placed an order 16 days ago, they took the money instantly & told me today the items are not in stock, with no apology ! In the meantime, I declined an offer to buy something similar elsewhere at a lower price. They tried to sell me something else at 3 times the price. Let's see, if they refund me. I know another company who pull this kind of stunt to fund their cashflow.

I have used this website for a few years now - buying club kits, equipment and trophies - so I spend thousands each year.

I recently put in an order for branded hoodies for the kids and I needed them for the end of May. I added some XS items not realising they were out of stock. Normally, a quick email, and its easily resolved (i.e. remove the items that are slowing down the order)

However, this time I have not had a response to any emails for over a week now. You can't call DFK as they closed their phone lines.

So I guess I won't have the branded hoodies for when I needed them.

And I won't be using this website again - it's simple respond to your customers or they will just shop elsewhere

After placing an order with this company. I was originally worried they wouldn’t have what I wanted. However with their fast email response I was rest assured I would get my order in the time frame wanted. These people are professional, understanding and willing to help wherever needed. Recommend for any order of football shirts!

Fantastic customer service, had an emergency where I needed a lot of kits very quickly and the brilliant Amy in customer services helped and got the product to me quicker than I needed.

I have used this website for years and they've never failed me and their customisation is always top quality too.

AVOID THIS COMPANY!!! Worst service I’ve ever had, ordered a tracksuit that was meant to be delivered within 15 days. It’s now been over a month and I still haven’t received the tracksuit, after numerous attempts to try contact the company through emails and Instagram direct message they’ve chosen to ignore every one of them. Terrible customer service! I wouldn’t recommend this company to anyone.